Store
Policy

Shipping Policy

Processing Time:

Orders are processed within 1-3 business days (excluding weekends & holidays).

Shipping Options & Timeframes:

• Standard Shipping (5-7 business days)

• Expedited Shipping (2-3 business days)

International Shipping:

Available to select countries. Shipping rates & delivery times vary based on location.

Tracking Information:

Once your order ships, you’ll receive a confirmation email with tracking details.

Lost or Stolen Packages:

Flexverse is not responsible for lost/stolen packages once marked as delivered. Please contact the carrier for further assistance.

We want you to love your Flexverse products. If you're not satisfied, we're here to help!

Return Window: Returns and exchanges are accepted within 30 days of delivery.
Condition: Items must be unworn, unwashed, and in original condition with tags attached.
Return Instructions: To start a return, please email us at info@flexverse.co with your order number.
Refunds: Once your return is received and inspected, refunds will be issued to the original payment method. Please allow 5–7 business days for processing. Shipping fees are non-refundable.
Final Sale Items: Clearance or discounted items are considered final sale and are not eligible for return or refund.
Defective or Damaged Items: If your item is defective or damaged, please contact us within 7 days of delivery to request a replacement.

We stand by the quality of our products. If you experience any defects within 60 days of purchase, we’ll replace or refund your item.

Orders can only be modified or canceled within 24 hours of placement. After that, we begin processing for shipment.

Payment Methods